Product assistance
Support
Start with the sample scene and include enough information to reproduce the issue. Clear reports get resolved faster.
Before contacting support
- Confirm the product version and your Unity Editor version.
- Open the included Basic Demo and check whether the issue occurs there.
- Copy the complete Console error, including the first relevant stack trace.
- Write the smallest repeatable sequence that triggers the problem.
Include in your report
- Product name and version
- Unity version and operating system
- Input device, when relevant
- Steps to reproduce
- Complete error text or a clear screenshot
- Whether the included Basic Demo works
- Store invoice details only when purchase verification is requested
Do not send passwords, private keys, access tokens, or unrelated project source archives.